Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that outline our shipping process.

1. Shipping Partner
We proudly ship all orders through Zameel to ensure reliable and efficient delivery.

2. Processing Time

  • Orders are processed within [1–2 business days] after payment confirmation
  • Orders are not processed or shipped on weekends or public holidays

3. Delivery Time
Estimated delivery times may vary depending on your location:

  • UAE: [2–5 business days]
  • GCC Countries: [5–10 business days]
  • International: [7–15 business days]

Please note that these are estimated timeframes and delays may occur due to customs, weather, or courier issues.

4. Shipping Fees

  • Shipping charges are calculated at checkout based on your location and order size
  • Free shipping may be offered on selected promotions or minimum order values

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment through Zameel.

6. Address Accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Failed Deliveries
If a delivery attempt fails due to:

  • Incorrect address
  • Customer unavailability

The courier may attempt redelivery or return the package to us. Additional shipping fees may apply for reshipment.

8. Delays & Liability
While we aim to deliver your order on time, we are not responsible for delays caused by:

  • Courier service disruptions
  • Customs clearance
  • Natural events or unforeseen circumstances

9. Contact Us
For any shipping-related questions, please contact us:
Email: nimraabdal8@gmail.com
Response Time: [24–48 hours]